Privacy Policy

Aenai Botanika Privacy Policy

Aenai Botanika (“we”, “us”, “our”) is an Australian-owned company committed to protecting your privacy. We understand the importance of your personal information and your right to control how it is collected and used. We value the trust you place in us when providing your personal details and are dedicated to handling them responsibly.

Unless we obtain your explicit consent, we will only collect and use your personal information as outlined in this policy. Our Privacy Policy aims to adhere to industry best practices and fully comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We encourage you to also review our Terms and Conditions, which are accessible via a link at the bottom of our website.

 

1. Collection of Your Personal Information

 

Personal information is data that can identify you as an individual. The specific types of information we collect from you depend on how you interact with our website and services.

 

2. Cookies and Analytics

 

We use “cookies” and similar technologies on our website to enhance your Browse experience and gather information about how you use our site. Most web browsers are configured to accept cookies by default.

When you visit www.aenaibotanika.com, our servers, in conjunction with third-party analytics services (such as Google Analytics) and other programs, automatically track and record information sent by your browser. This data may include, but is not limited to:

• Your IP address
• Pages viewed on our site
• Products viewed or interacted with
• Referring websites
• Time spent on our site
• Product purchase information
• General Browse behaviours and statistics

This collected data is primarily aggregated and anonymised, meaning it does not directly identify you as an individual. We use this information solely for:

• Analysing website usage to improve our product offerings and overall user experience.
• Retaining items in your shopping basket.
• Ensuring the relevance of our marketing and promotional efforts.

You have the option to set your web browser to refuse cookies. However, please be aware that if you choose to decline cookies, some functionalities of our website may not operate as intended or may be inaccessible.

 

3. Subscriptions and Newsletters

 

When you create an account with Aenai Botanika or subscribe to our newsletter, we may collect the following personal information:

• Your name
• How you discovered us (optional)
• Contact information, such as your phone number and email address

We may use the email address or other contact details you provide to:

• Keep you updated about our website and services.
• Send you information about our products, promotions, and special offers that we believe may be of interest to you.

If you no longer wish to receive promotional communications from us, you can easily unsubscribe by clicking the “unsubscribe” link at the bottom of any promotional email. Alternatively, you can email us directly at info@aenaibotanika.com with a request to be removed from our mailing list. Please allow up to 10 business days for your request to be processed.

 

4. Contests and Promotions

 

From time to time, we may run contests or promotions that require you to provide identifying information, such as your name and email address, if you choose to participate. This information is necessary for us to administer the contest or promotion, including notifying winners.

In certain instances, third parties may be involved in the execution of a contest or promotion. In such cases, your information may be disclosed to these third parties. Any such disclosure will always be made in accordance with this Privacy Policy, and any specific use of your information by these third parties will be clearly outlined in the terms and conditions of that particular contest or promotion.

 

5. Payment Information

 

When you make an online purchase from Aenai Botanika, we collect necessary details such as your name, delivery address, and contact information to process and fulfil your order.

For online payments, credit card details are collected at the time of each transaction. Aenai Botanika does not store your full credit card details in any format on our servers.

 

6. Secure Online Payments

 

Aenai Botanika offers various secure payment methods for your convenience. Please note that if you are redirected to a third-party payment gateway or platform, their respective privacy policies will govern the use of your information by that third party.

Our website’s payment processing is secured using industry-standard encryption technologies to protect your financial data during transmission.

 

7. Disclosure of Information

 

Aenai Botanika does not sell, rent, or trade your personal information to advertisers. While we may display advertisements on our platform, advertisers provide us with their content and target audience specifications. We then display these advertisements to users who are most likely to find them relevant, without sharing your identifiable personal information with the advertisers.

To operate our website and provide our services, we may occasionally share your personal information with trusted service partners (e.g., shipping companies, IT support). These partners are obligated to protect your information and only use it for the purposes for which it was provided.

We will not disclose your personal information to other companies without your explicit consent, unless required or permitted by law.

 

8. Accessing Your Information

 

You have a right to request access to the personal information we hold about you. If you wish to know what information we hold, please email us at info@aenaibotanika.com. We will endeavour to provide you with this information within 10 business days of receiving your request.

 

 

9. Changing and Deleting Your Information 

 

If you believe that any personal information we hold about you is inaccurate, out of date, or incomplete, please contact us by emailing info@aenaibotanika.com, and we will promptly update your records. If you have an account with us, you may also be able to update certain information directly through your account settings.

Should you wish to have your personal information deleted from our records, please email us at info@aenaibotanika.com. We will take all reasonable steps to delete your information, unless we are legally required to retain it for a specific period.

 

10. Storage and Security of Your Information

 

We are committed to taking all reasonable steps to ensure the security of the personal information we hold about you and to keep it accurate and up-to-date. Your information is stored on secure servers protected by controlled facilities and robust security measures.

We require all our employees and data processors to respect the confidentiality of any personal information held by Aenai Botanika.

 

11. Password and Login Security

 

If we provide you with a username and password to access our services, you are responsible for maintaining the confidentiality and security of this information. Please take all necessary precautions to protect your login credentials and prevent unauthorised access to your account.

 

12. Links to External Websites

 

Our website may contain links to external websites that are not operated or controlled by Aenai Botanika. We are not responsible for the privacy practices or the content of these linked sites. Before disclosing your personal information on any other website, we strongly advise you to review their respective Privacy Policies and Terms and Conditions.

 

13. Changes to This Privacy Policy

 

Aenai Botanika reserves the right to review and revise this Privacy Policy periodically. We may update this policy at any time by posting the revised version on our website. We encourage you to check this page regularly for any changes. Your continued use of our site after any modifications to this policy will constitute your acceptance of the updated terms.

 

14. Contact Us

 

We are always happy to answer any questions you may have regarding your privacy or data security. You can reach us via the contact form on our website or by emailing us directly at info@aenaibotanika.com.